The building blocks of a digital telco

Migration to the Cloud is happening in droves, as nearly every business is becoming aware of the benefits of Cloud-based services, especially in light of the increase of remote work due to the COVID-19 pandemic. Artificial intelligence is well on its way to becoming one of the most sought-after technological resources, used in a number of popular tools, such as chatbots, virtual assistants, and customer satisfaction. With AI tools, data can be both processed and analyzed in incredibly large amounts to make service more effective and increase profit.

As the overall digital market grows—an additional billion middle-tier customers for telcos, mainly in emerging markets, is expected by 2025—the door for new over-the-top (OTT) entrants is opening. These digital natives are offering the same staple services of voice, messaging, and video calls that used to be the domain of traditional telcos. In particular, OTT players such as Apple’s FaceTime, Google Hangouts, Skype, Tencent QQ or Tencent’s WeChat, and WhatsApp threaten to cannibalize these staple offerings with innovative, easy-to-use, and even more-attractive messaging and communication services. Transforming a legacy stack cobbled together over decades of business evolution and M&A is extremely costly and slow, so many operators are choosing to decouple and deploy a greenfield IT stack that is fully cloud native and leverages open-source technologies. With evolutions in open source and cloud, a reimagined stack is affordable, easy to maintain, and can accommodate quick changes. This approach has enabled an APAC operator to reduce capital expenditure by 80 percent and a European operator to increase IT velocity—the time it takes to go from feature definition to release—by up to ten times.

Big Data

By 2027, 80% of CIOs will have performance metrics tied to the sustainability of the IT organization. International Branch Connect is a solution specifically developed by Deutsche Telekom to connect multinational retailers or public institutions. It is the perfect fit for when you need to connect highly distributed satellite sites securely and efficiently. IDPs are customized to meet an organization’s specific needs, incorporating the necessary tooling and compliance requirements to ensure developers can focus on coding while adhering to organizational standards and practices.

In a year when telecommunications services come to the fore due to COVID-19 restrictions, the company continues to diversify internationally with expansion operations in five new markets, increasing from seven to twelve. It signs agreements with CK Hutchinson in six European countries and the operator Play in Poland and buys Omtel and NOS Towering in Portugal. It also completes the purchase of Arqiva’s telecommunications division in the United Kingdom and expands its relationship with Bouygues Telecom through an agreement to roll out and operate a 5G fibre-optic network in France. With the acceleration of IoT and 5G, telecom is undergoing a digital transformation in both technologies powering the industry and guiding how they interact with customers. We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes.

What are the challenges for the digital transformation of the telecommunication sector?

In parallel, many expanded into new industries, such as TV and information and communications technology (ICT), to increase revenue streams. As demonstrated by pre-COVID-19 performance, though, that formula has been running out of steam. Be it our customers telecom software development or employees; we always try to give them the best experience possible. At DT Digital Labs, we endeavour to provide our employees with a safe space to bring their ideas to life, while redefining digital technology limits for our customers.

Digital touchpoints now influence customers’ preferences across the whole decision journey (Exhibit 2). Among these touchpoints, websites have by far the most influence on customers’ brand preferences, with mobile apps a distant second because of their limited reach (only about 10 percent of the target population). In the near future, telcos will be able to use real-time 360-degree data on individual customers to personalize promotions, campaigns, and service interventions along the entire customer journey. The telecom industry is on course to becoming unrecognizable within ten years’ time in a “do nothing” scenario.

Gartner Top 10 Strategic Technology Trends for 2024

Utilizing the IoT ensures the highest level of efficiency, seamless business processes, and increased revenue. In 2023, providers will continue seeking new ways to use the Internet of Things in various industries, including energy, technology, and healthcare. An Internal Development Platform (IDP) is a specialized environment that streamlines the process of developing, deploying, and managing applications within an organization. It abstracts and automates underlying infrastructure management tasks, providing developers with a simplified, self-service interface to deploy code and manage applications across various environments (e.g., development, staging, production). There are two-and-a-half billion digital customers globally who are under 25 years of age. What characterizes this group is the fact that they are “always on” and that they show a different usage behavior compared to that of the traditional “analog” consumer.

• Growing business demands have to be met with new apps, speed, safety challenges, budget limitations and the global need for sustainability.
• The new organization, for example, enabled the creation of a leaner, more innovative set of functions, which in turn supported simplifying the customer experience and removing 95 percent plus of products.
• Just a few years ago, messaging, fixed voice, and mobile voice services from OTT players accounted for 9, 11, and 2 percent of relevant revenue, respectively.
• They not only provide their own digital products and services but also the essential connectivity infrastructure that allows other sectors to function and grow in the digital economy.
• Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more.
• But it’s hard to make accurate plans and decisions if you’re not tracking your progress or can’t trust the data you have about your progress.

IP Infusion’s software was recognised for satisfying the stringent requirements set by the TIP Open Optical Packet Transport Project (OOPT) group for the DCSG. Sterling and Wilson, established since 1927, is currently having its corporate office in Mumbai, India. It is one of the leading turnkey MEP (Mechanical, Electrical & Plumbing) Services Company with 60% of its business coming from electro-mechanical projects. Abertis Telecom (now Cellnex Telecom) has the only network in the whole of Spain that offers coverage to 80% of the population.

Digital operating model

Company leaders—from the executive team all the way down the line—should become coaches for these independent teams, which will have end-to-end accountability for their results. In addition, the teams should introduce new roles, such as “product owner” and “scrum master,” to track product development, which will take place in iterative cycles. An expansive view across domains (for example, across sales, marketing, operations, and back office) is required to identify the full catalog of digital-and-analytics use cases. However, although the eventual goal is organization-wide transformation, operators also need to be practical and focus first on quick wins to build steady momentum and eventual scale. Companies that emerged from the 2008 global financial crisis in sound shape succeeded by leading with a through-cycle mindset, pulling back in some areas but ramping up in others while protecting innovation and sales capabilities. They were able to grow during the downturn and early recovery stages because they made big moves—including three times more cost reduction, five percentage points more deleveraging, and 20 percent more acquisitions—and they made them early (Exhibit 2).

All in all, Matrix Telephony Systems is a combination of best in class IP deskphones, Unified Communication Severs and Centralized Management Servers designed specifically for all kinds of Modern organizations. These highly scalable solutions facilitate the future communication needs of the organization. Operations such as the purchase of the Italian firm CommsCon, specialising in DAS & Small Cells, demonstrate the company’s commitment to innovation and solutions for future network densification. Lastly, venture capital company Kickstart Ventures, Inc. acts as a catalyst for change, investing in tech startups globally and fueling their innovative visions by providing strategic access to the Globe and Ayala ecosystem. The Globe Group, a leading telecom and digital solutions provider, has been instrumental in this upward trajectory.

Strategy in a digital age

The right support is needed to provide the solution to match your resources, goals, and future planning. 5G has been around for several years now, but most of the services offered by consumer CSPs do not use a “pure” form of the technology, instead piggybacking their services on existing 4G (LTE) infrastructure. The next step in the rollout of 5G will be the move to what is being called “stand-alone” 5G. This is where experts say that many of the interesting upgrades and features that 5G makes possible, such as network slicing, will come into their own. As society moves into the future with more effective digital tools and faster technology, businesses in the telecom industry must lead the charge.

As digital proliferates the telecommunications industry, incumbent telcos find themselves in the middle of a paradox. Also, it is forecast that the number of digital customers will skyrocket globally, and intensity, with respect to time spent using digital platforms as a means of communicating, will increase over the next few years. At the same time, consumer behavior regarding traditional communication services is changing, and the total consumer spend on these services is expected to decline even while overall communications activity grows. Finally, as technological breakthroughs accelerate, more and more new digital natives are entering the core telco market with innovative business models and technologies, leaving many incumbents to wonder if they can keep up or if they will be displaced.

What benefits can VoIP deliver to a small business?

Create a focused offering for promising adjacent opportunities, with clear positioning, a well-defined value proposition, and a carefully targeted customer segment. Such an offering should rely on standardized IT products and services and existing platforms where possible. With marketing and sales, for example, an incumbent Western European telco’s objective was to monetize its existing base further while responding to competitive threats. It developed an automated and targeted customer-life-cycle-management campaign that led to a 5 percent revenue increase. Customers received offers within 30 minutes of a trigger event, such as using large amounts of data to stream a live video or visiting a store to get a problem with a handset solved.